Going live

Going live takes the five steps below, once your integration works in the sandbox. In your code, only the API key, the base URL and your senders change.

You need the Owner or Admin role, or a custom role allowed to manage your team, compliance and developer settings.

On the Ponitor app's Compliance page, the review changes from In Review to Approved, and the top bar switches from Test to Live.

Complete your compliance review

1. In the app, open Settings › Compliance.
2. Pick the kind of document, such as your business registration, and upload one that shows your business is registered.
3. Choose Send Your Document. Its status changes to In Review.

We email you when it's Approved. Until then, you can't create live keys.

Get your own senders and codes

The sandbox's PSandbox, 1234 and *123# don't exist in live. Request your own, in Live mode:

You want to	Request it under	Who approves it
Send SMS under your name, such as ACME	SMS › Sender IDs › Request Sender ID	Ponitor and the networks
Get SMS replies on a Short Code, such as 4455	SMS › Short Codes › Request Short Code	Ponitor, then the Liberia Telecommunications Authority (LTA)
Run a USSD menu, such as *144#	USSD › Codes	Ponitor, then the LTA
Send WhatsApp messages	WhatsApp › Accounts › Connect Account	You connect it yourself, with Meta

We email you when each one is approved. See Sender IDs and Short Codes and Connecting a number.

Add money to your balance

Live sends and top-ups are paid from your account balance. Under Billing, choose Add Funds. A send that your balance can't cover is refused with 400, before anything is sent.

Create a live key

1. Switch the top bar to Live.
2. Open Settings › Developers › API Keys and choose Generate API Key.
3. Copy the key. It's shown once.

The APIs you turned on under Subscribed APIs in Test mode are on for live keys too.

Change your configuration

Set your production servers to the live values:

export PONITOR_BASE_URL="https://api.ponitor.com"
export PONITOR_API_KEY="your_live_key"

Then replace PSandbox, 1234 and *123# in your code with your own Sender ID, Short Code and USSD code. Keep the sandbox values in staging, so you can keep testing without spending money.

If a live call is refused

Status	Why	Fix
401	A sandbox key sent to api.ponitor.com, or a wrong key.	Use the live key with the live base URL.
403	Your compliance review isn't approved yet, or the API isn't turned on.	Check Settings › Compliance and Subscribed APIs.
400	The sender isn't yours yet, or your balance is too low.	Wait for the approval email, or add funds.